My ornament arrived damaged and I sent a picture to customer service. They said they were going to send me a replacement one. And that was almost 2 months ago. I have sent them several emails and they have not responded. They never sent me a tracking number for the replacement ornament. They are very flimsy, fragile, clear plastic and crack easily. They are just shipped in a small cardboard box without any bubble wrap. The box is then placed inside a plastic shipping envelope without any packaging or bubble wrap to protect it. I am not sure why their customer service is so bad or where my replacement ornament is. Be careful ordering from this company.
My ornament arrived damaged and I sent a picture to customer service. They said they were going to send me a replacement one. And that was almost 2 months ago. I have sent them several emails and they have not responded. They never sent me a tracking number for the replacement ornament. They are very flimsy, fragile, clear plastic and crack easily. They are just shipped in a small cardboard box without any bubble wrap. The box is then placed inside a plastic shipping envelope without any packaging or bubble wrap to protect it. I am not sure why their customer service is so bad or where my replacement ornament is. Be careful ordering from this company.
It was beautiful and exactly as described!
My mom loved her gift
Thank you so much. This means so much to me and I will treasure this forever.
The pillow looks great it’s for my Granddaughter that just lost her Mom in June she having a hard time.
I love it very happy
This is exactly what I wanted! My granddaughter will love it!
Love this book pillow and all your stuff!
I absolutely love my blanket. It's soft and the pictures are perfect.
I lost my husband in May. Now I can have his smile close to me.
I highly recommend your company for a memory blanket.
We like it and would order again.
My husband loved the gift. we lost our boy Charlie a few months ago and we got a beautiful window glass art piece to make him shine through our house
Absolutely beautiful! I bought this as a Christmas gift but will definitely be coming back to get one for myself! Amazing job!